Swan Hotel - Baku

The family atmosphere.

The missing name in front of the hotel.

I was most welcome to the swan hotel in baku, the staff were absolutley delightful,freindly and went out of their way to make you feel very welcome in their beautiful city of baku.the price was a bargain and the breakfast was excellent. Please pass on my comments to the owners of the hotel.

Best price for this hotel.Nice and friendly small boutic hotel.

When I was on the way of hotel from the airport, I had some concern. Because nobody knows the hotel's direction. But, when I arrived to hotel all my worry is gona. Small hotel, but very clean and staff is very friendly and helpful. Definetely, when I go to Baku again, I will stay at Swan Hotel.

Friendly staff

Hot water disappeared first in my colleague's room, the next night - in mine; nothing was done to fix the problem; a bit cold in the rooms (in Jan.); tobacco smell, although I asked for a non-smoking room; poor breakfast

Unreliable and dissapointing: upon arriving at the airport my friend and I called the hotel to get directions only to be told that we couldn't stay at Swan Hotel because of construction noise. We received no advanced warning of the switch despite the fact that we had booked weeks earlier. The hotel informed us that they would book us into a hotel of comparable quality at the same price. When we arrived at the new hotel (the old gates hotel) our assigned room had a gaping hole in the bathroom ceiling, a 30 year old air conditioner that took up almost the entirety of one of the room's two windows, and dingy drab decor and wall paper. The second bed was as hard as a board and you might as well have slept on the floor. In short: not remotely comparable quality to what we had booked. We switched hotels immediately. I would not reccommend booking with Swan Hotel to anyone.

The room was large and since it was a converted home, I felt like I was a house guest. There was a comfortable, shared seating area between three rooms. I think there were only 6 rooms in the whole place.

Stayed here to celebrate NY with my wife and two friends, everything was above my expectations, the location, the staff, all was exceptional. Actually felt they were our adpoted family. The B&B is located close the old city and you can walk around the main parts, free Wifi was an added bonus and the rooms were spacious and well kept, a little hot would you believe but fairky cld time of year to be fair.

Nothing

Great place, great staff (!!!), great value for money! I really felt like home - the staff is so welcoming and friendly! Centrally located but aside the noisy streets. Highly recommend!

We absolutely loved the Swan Hotel. We joined friends for a city break over New Year and had no idea what to expect from Baku. The minute we arrived to this lovely warm hotel we were greeted by one of the lovely staff. We arrived way too early (8am for a 2pm check in) and apologised and asked if we could leave our bag whilst we went for a roam around. Not only did they insist that we went to our room straight away as it was available but they also cooked us a lovely breakfast. The hospitality blew us away and the room was lovely. We even had gowns and slippers which was not something we expected from this hotel. They organised a couple of excursions for us and also airport transfers. I would not hesistate in recommending this hotel or indeed going back again.

Calisanlar cok sicakkanli, yardimsever, hizmet konusunda cok istekliler, tsk